Q: How fast can you submit a quotation?

A: We will submit the quotation within 3–5 working days.

Q: Do you provide Tetra Pak spare parts?

A: Yes, we can supply genuine Tetra Pak spare parts.

Q: Why choose replacement parts from E-Pak?

A: We offer an extensive selection of parts for all models, making us your one-stop shop for parts. Every OEM part we provide meets or exceeds the highest performance standards. Each component undergoes strict testing during manufacturing to ensure reliability and durability. By choosing our OEM parts, you can extend the service life of your equipment and minimize downtime.

Q: 24/7 Support

A: Our team is available 24/7 to assist you with all your parts requirements. With extensive experience across all equipment models, we can supply the correct parts even without a part number. We only need your equipment model and serial number to provide the right solution. In addition to parts support, we also offer comprehensive installation and technical upgrade services, allowing you to focus on other aspects of your operations while we handle your parts and equipment needs.

Q: We have Tetra Pak equipment at our factory. Can you supply the same parts?

A: This is where E-Pak really shines. We can supply parts according to your requirements, provide technical upgrades based on on-site conditions, and even handle on-site installation.

Q: We plan to conduct major equipment maintenance in two weeks. Can you confirm availability?

A: Absolutely, we can have them ready within 15 days. Thanks to our supply team, they can deliver the products to you in less than 10 days.

Q: We work with exclusive agents for certain brands and face difficulties due to excessively high prices. Can you support us with this?

A: We can provide solutions for any specific brand. We can supply the same brand at a more reasonable price, or offer you 100% interchangeable solutions.

Q: Can you provide freight forwarding services?

A: Yes. We understand that supplying high-quality products is only part of the solution; timely delivery is equally important. We have an established logistics network to ensure full control over the shipping and delivery of your orders. Whether by land, sea or air, we can meet your needs globally in a shorter time without delays.

Spare Parts Manufacturing:

Leveraging a robust supply chain system, we offer diversified spare parts solutions to effectively reduce production line downtime.

Equipment Renewal:

We provide spare parts replacement, upgrades, refurbishments, value enhancement, and maintenance services for Tetra Pak equipment, helping clients optimize production line performance and extend equipment lifespan.

Strong R&D Capabilities:
Our experienced R&D team can develop high cost-performance equipment with customized functions based on client needs, supporting production line improvement and enhancing efficiency.

Spare Parts Support:
12-month warranty with rapid response within 24 hours to ensure timely resolution of spare parts issues.

Equipment Support:
On-site engineer teams provide full-service support including installation, training, and commissioning to ensure efficient equipment operation.

Long-Term Maintenance:
Professional technicians offer long-term technical support to help reduce procurement and operational costs.

Our technical team, equipped with advanced skills and rich experience, can swiftly handle urgent spare parts replacement, routine maintenance, and equipment performance upgrades. We deliver tailored solutions that minimize losses caused by equipment failures and ensure stable and efficient production operations.